About — Joyce Pusta

I've been doing admin and operations support work for over 12 years — helping businesses stay organized, handle customer communication, manage schedules, and keep their day-to-day running smoothly.

My day-to-day work has included answering customer messages, coordinating schedules, following up on requests, organizing documents and information, updating trackers, preparing reports, and keeping clients informed about progress.

I am available for remote work and can support regular ongoing tasks or occasional projects, depending on what a client needs.

I work best as a dependable support person. I can take care of agreed tasks, keep people updated, and help make the workload lighter while the business owner or manager remains responsible for the overall direction and decisions.

How I Approach Work

"Understand the work, stay organized, and follow through."

When I join a team or start a task, I first learn how they already do the work. I ask questions, follow the process, and look for simple ways to make my part easier to manage.

I bring curiosity, care, and a genuine interest in making day-to-day work easier for the people I support.

My Approach

How I support a team.

Learn how the work is done

Before I begin, I learn the existing process, expectations, and tools so I can support the team without creating confusion.

Work with what the team already uses

I follow the systems and tools already in place. If I notice a simple improvement, I share it with the person responsible and let them decide.

Keep clear notes

I document my work, updates, and steps so the people I support can easily see what has been done and what still needs attention.

Use AI tools to support better work

I use Claude and ChatGPT to help me research, organize information, draft communications, document processes, and complete client work more efficiently. I review and refine the output so the final work matches what the client or business actually needs.

Background

The short version.

Experience

12+ years supporting international clients across eCommerce, wellness, logistics, and service-based businesses

Support Areas

Administrative tasks · Customer communication · Scheduling · Follow-ups · Document organization · Tracking and reporting

Prior Roles

Customer Success Associate at TRIHARD (international eCommerce) · Admin Support at Inspired Wellness

Location

Philippines · Available for remote work · PHT (UTC+8)

Tools

Google Workspace · Shopify · ClickUp · Asana · Trello · Notion · Brevo · Meta Business Suite · Claude AI · ChatGPT · Canva · Airtable and more

See Full Work History