My work history and what I've done.

Providing day-to-day administrative and operational support to the founder of a U.S.-based mobile notary business. My work includes coordinating requests, updating systems, reviewing documents, communicating with the people involved, and helping the founder stay on top of recurring tasks.

• Performed scanback QA reviews — checking completed loan packages for missing signatures, initials, and dates before submission to title companies
• Assigned and dispatched mobile notaries to signing appointments using SigningOrder and Snapdocs platforms
• Coordinated directly with title companies and escrow officers to provide real-time status updates on active signing requests
• Supported communication between the founder, notaries, and client-side settlement teams to help resolve order issues and keep requests moving
• Coordinated appointment changes and clarified signing details with notaries and clients
• Assisted with invoice updates, payment questions, and check-total verification
• Tracked notary renewals and background-check requirements to keep records current
• Created and maintained escrow officer contact and follow-up trackers
• Created graphics and visual materials for the business using Canva
• Maintained and updated SOPs so recurring tasks and processes stayed clear and organized
• Assisted the founder with regular day-to-day operational and administrative tasks as needed

Founded and built the full operational infrastructure for a multi-unit scooter and car rental business in Cagayan de Oro, Philippines. Starting from zero — no online presence, no booking system, no tracking — I designed and implemented every operational layer the business now runs on.

• Established online presence across TikTok, Facebook, Instagram, and Google My Business — growing to 875+ customer interactions on GMB alone
• Designed end-to-end booking intake workflow using Google Forms and Claude AI Booking Confirmation Generator
• Built centralized Google Sheets operations dashboard covering reservations, revenue tracking, expense monitoring, debt management, and profit visibility
• Implemented GPS monitoring (SinoTrack) and maintenance scheduling tracker for all active rental units
• Used Claude and ChatGPT to support customer communication, booking confirmations, documentation, and other recurring operational tasks
• Monitored and responded to customer reviews on Facebook and Google Business Profile to maintain reputation and customer satisfaction
• Designed and managed structured dispatch coordination workflow with external driver network
• Implemented DigiSigner digital rental agreements, eliminating paper-based documentation
• Ran Facebook Ads campaigns with structured ROAS and cost-per-booking tracking using Google Sheets reporting
• Managed lead follow-ups, booking extensions, and vehicle availability updates across customer channels
• Used Brevo for email marketing — managing contact lists, sending campaigns, and tracking email performance for the business
• Achieved consistent monthly revenue goal attainment across 2023, 2024, and 2025
• Built and deployed a live business website (twowheelventurescdo.com) using Claude AI, hosted on Netlify and connected to Google Sheets for real-time data integration
• Created a vehicle rental operations digital product and handled its Facebook advertising, customer inquiries, direct payments, and delivery

Managed customer operations for an international eCommerce brand in the aquatics and swim care space. Responsible for end-to-end customer support, reseller relationship management, and logistics coordination across international markets.

• Managed customer inquiries, refund and return requests, and escalation handling across email and support channels
• Built and maintained structured customer service ticket tracking system using Google Sheets — categorized by issue type, resolution status, and market
• Coordinated international order fulfillment, customs documentation, and logistics communications
• Managed reseller relationships through proactive communication, issue resolution, and account monitoring
• Created SOP documentation for customer support processes, improving team consistency and reducing resolution time
• Drafted and sent customer-facing email newsletters and negative feedback outreach using documented response frameworks
• Organized and maintained team task boards in Trello and Asana for marketing and customer operations workflows

Provided administrative and operations support for a remote wellness and fitness business. Responsibilities spanned client communications, scheduling coordination, content management, and internal documentation — supporting the business across a decade of operations.

• Managed client communications, member scheduling, and onboarding coordination to support retention
• Created and maintained SOP documentation and training materials for team clarity and consistent execution
• Built and managed ClickUp and Asana task boards covering administrative, marketing, customer service, and team check-in workflows
• Coordinated member engagement activities including accountability groups, challenge programs, and weekly reflection check-ins
• Optimized scheduling workflows, reducing administrative time and improving member engagement
• Managed content systems including exercise libraries and learning materials, improving accessibility for clients
• Led improvements to content management processes that increased delivery consistency